Privacy Policy

This Privacy Policy outlines how Space City Shrimp & Aquatics (“we,” “us,” “our,” or the “Site”) gathers, processes, and shares your personal information when you visit www.spacecityshrimp.com (the “Site”), use our services, place an order, or interact with us in connection with the Site (collectively, the “Services”).

Please review this Privacy Policy thoroughly. By accessing or using the Services, you consent to the collection, use, and disclosure of your information as explained here. If you disagree with any part of this policy, please refrain from using or accessing the Services.

Updates to This Privacy Policy

We reserve the right to revise this Privacy Policy periodically to account for changes in our operations, practices, or legal requirements. Any updated version will be posted on the Site with a revised “Last updated” date, and we will comply with any additional notification obligations under applicable law.

Collection and Use of Your Personal Information

We collect and have collected various categories of personal information over the past 12 months, depending on your interactions with us. In addition to the specific purposes described below, we may use your information to communicate with you, deliver and enhance the Services, meet legal requirements, enforce our terms, and safeguard the Services, our rights, and the rights of our users or third parties.

Categories of Personal Information We Collect

Information You Provide Directly

You may voluntarily submit the following types of information through the Services:
– Contact details such as your full name, mailing address, telephone number, and email address.
– Order-related details including your name, billing and shipping addresses, payment verification, email, and phone number.
– Account credentials such as username, password, security questions, and other authentication-related data.
– Shopping activity including items browsed, added to cart, saved (e.g., loyalty points, product reviews, referrals, or gift cards), and purchased.
– Support communications, including any details you include when contacting us via messages or other channels through the Services.

Certain features require you to supply this information; choosing not to provide it may limit your access to those features.

Automatically Collected Usage Information

We automatically gather certain data about your use of the Services (“Usage Data”) through technologies like cookies, pixels, and similar tracking tools (“Cookies”). This may include details about your device, browser type, network connection, IP address, and how you navigate and interact with the Site and account.

Information from Third Parties

We may receive information about you from external sources, such as:
– Service providers and vendors that assist with the Site and Services.
– Payment processors that handle financial details (e.g., credit/debit card information, bank details, billing address) to complete transactions and fulfill orders under our agreement with you.
– Tracking technologies used by us or our partners when you visit the Site, engage with our emails, or view our ads, including pixels, web beacons, SDKs, third-party libraries, and cookies.

Any third-party-sourced information is handled in line with this Privacy Policy. Refer to the “Third Party Websites and Links” section below for more details.

How We Use Your Personal Information

Delivering Products and Services

To fulfill our contractual obligations, including processing payments, completing orders, sending account/transaction updates (e.g., order confirmations, shipping notifications, returns/exchanges), managing your account, handling shipping/logistics, and supporting related features.

Marketing and Promotions

To send you promotional materials via email, SMS, or mail, and to display targeted ads for our products/services on our Site and elsewhere, including personalization of content and advertising.

Security and Fraud Detection

To identify, prevent, or address fraud, illegal activity, or security threats. If you create an account, you are responsible for securing your login details and should not share them. Notify us immediately if you suspect unauthorized access.

Customer Support and Service Enhancement

To respond to inquiries, provide assistance, and improve the overall quality of our Services, based on our legitimate interest in maintaining effective communication and business operations.

Cookies and Tracking Technologies

We employ Cookies and similar tools to enhance functionality (e.g., remembering preferences), conduct analytics, and understand user behavior to improve and optimize the Services (in our legitimate interests). We may also allow third-party providers to place Cookies for tailored advertising and services.

Browsers typically accept Cookies automatically, but you can adjust settings to block or delete them. Note that doing so may impair site functionality or limit access to features. Blocking Cookies may not fully stop data sharing with advertising partners.

We honor the Global Privacy Control (GPC) signal as an opt-out request for sharing/targeted advertising on the relevant browser/device. Learn more at https://globalprivacycontrol.org/. We do not currently recognize other browser-based “Do Not Track” signals.

Disclosure of Personal Information

We may share your personal information in these situations:
– With service providers and vendors assisting us (e.g., hosting, payment processing, analytics, support, shipping/fulfillment, storage).
– With marketing and business partners for service delivery and advertising (subject to their own privacy policies).
– When you request or consent to sharing (e.g., for shipping, social media integrations, or widgets).
– Within our corporate group/affiliates to support business operations.
– During business transfers (e.g., mergers, acquisitions), to meet legal obligations (including subpoenas or warrants), enforce terms, or protect rights and safety.

We do not process or share sensitive personal information without consent or for profiling/inference purposes.

Over the past 12 months, we have “sold” and “shared” (as defined by relevant laws) personal information for advertising and marketing purposes.

Third-Party Websites and Links

The Site may include links to external sites or platforms we do not control. We encourage you to review their privacy policies separately, as we are not responsible for their practices, content accuracy, or security. Information shared publicly (e.g., on social media linked to our Services) may be visible to others without restriction from us.

Children's Privacy

Our Services are not directed at children, and we do not intentionally collect personal information from them. If you are a parent/guardian and believe your child has submitted information, contact us at the details below to request deletion. As of this policy’s effective date, we have no actual knowledge of collecting, sharing, or selling personal information of individuals under 16.

Data Security and Retention

While we implement reasonable security measures, no system is completely secure, and we cannot guarantee absolute protection. Information transmitted to us may be vulnerable during transit—avoid using unsecured methods for sensitive data.

Retention periods vary based on needs such as account maintenance, service provision, legal compliance, dispute resolution, or contract enforcement.

Your Privacy Rights

Depending on your location, you may have rights including:
– Access/know: Request details about our collection, use, and sharing of your information.
– Deletion: Request removal of your personal information.
– Correction: Request fixes to inaccurate data.
– Portability: Obtain a copy of your data and, in some cases, transfer it to another party.
– Restriction: Limit certain processing activities.
– Withdraw consent: Revoke consent where processing relies on it.
– Appeal: Challenge any denial of a rights request.
– Manage communications: Opt out of promotional emails via the unsubscribe link (non-promotional messages, e.g., order updates, may continue).

To exercise these rights, use options on the Site or contact us below. We will verify your identity (and any authorized agent’s authority) as required and respond within legally mandated timeframes. We will not retaliate against you for exercising rights.

Complaints

For concerns about our data practices, reach out using the contact information below. If unsatisfied with our response, you may appeal to us or file with your local data protection authority, depending on your jurisdiction.

International Data Transfers

Your information may be transferred to, stored, or processed outside your home country, including by our staff and partners. For transfers from Europe, we use approved mechanisms such as Standard Contractual Clauses (or UK equivalents) unless the destination provides adequate protection per relevant determinations.

Contact Us

For questions, to exercise rights, or for other privacy matters, email support@spacecityshrimp.com or write to us at:
Space City Shrimp & Aquatics
300 Dorsett St
Clute, TX 77531